General Terms and Conditions of Accommodation
Vila Alema LTDA
Rua da Mata 470
59178-000 Tibau do Sul – Praia da Pipa – RN – Brazil
CNPJ: 53.695.587/0001-67
1. Scope of Application
1.1 These General Terms and Conditions govern all reservations and accommodation agreements entered into between Vila Alema LTDA (hereinafter referred to as the "Hotel") and its guests.
1.2 By making a reservation, the guest confirms that they have read, understood and accepted these Terms and Conditions, which form an integral part of the accommodation agreement.
2. Reservations and Contract Formation
2.1 The accommodation agreement becomes legally binding upon the Hotel's written confirmation of the reservation.
2.2 The Hotel reserves the right to require a valid credit card or an advance payment as a guarantee for the reservation.
2.3 As a general rule, an advance payment of at least 50% of the total booking amount is required. The remaining balance must be paid no later than at check-in.
2.4 During high season, public holidays, special events, promotional periods or discounted rates, the Hotel may require full prepayment.
2.5 All bank charges, credit card fees and transaction costs are the sole responsibility of the guest.
3. Prices and Payment Terms
3.1 All prices are quoted in Brazilian Reais (BRL).
3.2 The price stated in the written booking confirmation issued by the Hotel shall be the only binding price.
3.3 Exchange rate differences, bank charges and credit card processing fees shall be borne by the guest.
3.4 If payment is not received within the agreed period, the Hotel reserves the right to cancel the reservation.
4. Changes, Name Changes and Transfer of Reservations
4.1 Every reservation is personal and is concluded exclusively with the person named in the booking.
4.2 Reservations are generally non-transferable. Any change of the guest's name or transfer of the reservation to another person is not permitted as a general rule.
4.3 The Hotel may, at its sole and absolute discretion, approve a name change or transfer of a reservation. Guests have no legal entitlement to such approval.
4.4 If the Hotel exceptionally approves a name change or transfer, it may charge reasonable compensation reflecting the administrative work and related costs incurred. The amount and method of calculation shall be determined exclusively by the Hotel.
4.5 Unless expressly approved in writing by the Hotel, only the original guest named in the reservation shall remain the contractual party. All rights and obligations arising from the accommodation agreement shall remain with that person.
5. Resale of Reservations
5.1 The private or commercial resale, assignment or transfer of reservations is prohibited without the Hotel's prior written consent.
5.2 Offering or selling reservations through online platforms, social media or any other sales channels without the Hotel's written approval is strictly prohibited.
5.3 The Hotel reserves the right to cancel, without compensation, any reservation that has been resold, transferred or otherwise handled in violation of these Terms and Conditions.
6. Cancellations and No-Shows
6.1 The cancellation conditions applicable at the time of booking shall apply.
6.2 Unless otherwise agreed in writing, the following rules apply:
• Standard Rate: In the event of cancellation, 50% of the total reservation value will be charged.
• Promotional rates, discounted rates and non-refundable bookings: The full booking amount (100%) remains payable and no refund shall be granted.
6.3 In the event of a No-Show, the same cancellation conditions shall apply.
6.4 Guests departing before the scheduled departure date are not entitled to any refund, credit or compensation for unused accommodation.
7. Check-in and Check-out
7.1 Regular check-in is available from 1:00 p.m. (13:00).
7.2 Regular check-out must be completed no later than 11:00 a.m.
7.3 Early check-in or late check-out may only be granted with the Hotel's prior approval and is subject to availability. Guests have no entitlement to this service.
7.4 The Hotel reserves the right to charge an additional fee for early check-in or late check-out.
7.5 If the guest has not vacated the room by 11:00 a.m. and no written approval for a late check-out has been granted, the Hotel reserves the right to charge additional fees or, if necessary, an additional night's accommodation at the applicable room rate.
8. Pricing and Booking Errors
8.1 The Hotel reserves the right to correct or cancel any reservation resulting from obvious pricing errors, system errors, availability errors or other incorrect information.
9. Alternative Accommodation
9.1 If, in exceptional circumstances, the reserved accommodation cannot be provided, the Hotel may offer accommodation of an equivalent or higher category at no additional cost.
9.2 If equivalent accommodation cannot be provided, the Hotel may arrange alternative accommodation or issue a partial or full refund, as appropriate.
9.3 Except where otherwise required by applicable law, the guest shall have no further claims for compensation or damages.
10. House Rules and Right of Admission
10.1 The Hotel reserves the right to enforce its house rules and exercise its right of admission.
10.2 Guests who seriously violate the Hotel's house rules, disturb other guests, engage in aggressive behavior, damage Hotel property or commit unlawful acts may be required to leave the Hotel immediately without any refund.
10.3 Guests shall be fully liable for any damage intentionally or negligently caused to the Hotel building, rooms, furnishings, equipment or any other Hotel property.
11. Liability
11.1 The Hotel shall only be liable for damages caused by intentional misconduct or gross negligence, unless otherwise required by applicable law.
11.2 The Hotel shall not be liable for indirect damages, consequential losses, loss of profits or loss of use.
11.3 The Hotel accepts no liability for the loss, theft or damage of valuables, cash, jewelry, documents or personal belongings unless liability is required by law. Safety deposit boxes are available in the guest rooms for the secure storage of valuables.
12. Force Majeure
12.1 The Hotel shall not be liable for any failure or delay in the performance of its obligations resulting from events beyond its reasonable control.
12.2 Force majeure events include, but are not limited to, natural disasters, floods, storms, pandemics, epidemics, power outages, strikes, government actions, war, terrorist attacks, civil unrest or any other unforeseeable and unavoidable circumstances beyond the Hotel's control.
13. Travel Insurance
13.1 The Hotel strongly recommends that all guests obtain comprehensive travel insurance before the commencement of their trip.
13.2 The travel insurance should, in particular, provide coverage for:
• Trip cancellation
• Trip interruption
• Illness or accident
• Loss, theft or damage of luggage
• Flight delays or flight cancellations
• Medical and hospital expenses
14. Data Protection
14.1 Personal data provided by guests shall be processed exclusively for the purpose of managing reservations, fulfilling the accommodation agreement, communicating with guests and complying with applicable legal obligations.
14.2 Personal data shall be processed in accordance with the applicable data protection laws of Brazil, including the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados – LGPD, Law No. 13,709/2018).
14.3 Further information is available in the Hotel's Privacy Policy published on its official website.
15. External Links
15.1 The Hotel accepts no responsibility or liability for the content, availability or privacy practices of third-party websites that may be accessed through links provided on the Hotel's website.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and all accommodation agreements shall be governed exclusively by the laws of the Federative Republic of Brazil.
16.2 To the extent permitted by applicable law, the courts of Tibau do Sul, State of Rio Grande do Norte, Brazil, shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms and Conditions.
17. Severability
17.1 Should any provision of these Terms and Conditions be held to be invalid, illegal or unenforceable, whether in whole or in part, the validity and enforceability of the remaining provisions shall remain unaffected.
17.2 Any invalid or unenforceable provision shall be replaced, to the extent legally permissible, by a valid provision that most closely reflects the economic purpose and intent of the original provision.
Contact
Vila Alema LTDA
Rua da Mata 470
59178-000 Tibau do Sul – Praia da Pipa – RN – Brazil
E-mail: info@vila-alema.com